The SmarterTools Customer Portal provides a centralized interface to manage all aspects of your account. Witin the Customer Portal, the following features are avaliable:

Customers

• Manage Support Incidents (2 FREE incidents with purchase*)
• Manage Licenses, Activations, and Agreements
• Manage Invoices or Purchase Orders
• Manage User Aliases and Notifications
• Access to Knowledge Base, Community Forums, and RSS Feeds
• Purchase or Upgrade Products and Support Packages
• Purchase/Upgrade SmarterTools Products

Partners

• Purchase Products for Resale
• Manage Monthly Licensing
• Assign Promotional Bundles
• View Reports

Public Resources (available to all customers)

SmarterTools provides free services to assist customers in resolving common issues. These services include:

• Community Forums
• Knowledge Base
• Mailing Lists

Additional Support Options

In the event you require additional support, SmarterTools offers many support options to choose from, which include:

• Email Incidents
• Phone Incidents
• Install & Upgrade Incidents
• Support Packages (emergency support options available)

Visit the Additional Support Options page to learn more.

*Each new product purchase or major version upgrade includes two support incidents at no extra charge that are valid for sixty (60) days from the date of purchase or upgrade.